• In any way that violates any applicable federal, state, local, or international law or regulation;
• For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information, or otherwise;
• To transmit, or procure the sending of, any advertising or promotional material, including any "junk mail," "chain letter," "spam," or any other similar solicitation;
• To impersonate or attempt to impersonate Raptor The Luxury Brand, a Raptor The Luxury Brand employee, another user, or any other person or entity;
• To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Website, or which, as determined by us, may harm Raptor The Luxury Brand or users of the Website or expose them to liability.

• Services: Subject to the terms and conditions of this Agreement Raptor Window Cleaning agrees to provide window cleaning, eavestrough cleaning, and repair services at the Property, including but not limited to interior/exterior window cleaning, eavestrough cleaning, eavestrough installation/repair, siding/soffit cleaning, power wash, leaf guard installation, for the client. Any miscellaneous cleaning or installation services will be agreed upon prior to the job being done. Window cleaning can consist of both squeegee/brushes or purified water cleaning, a scraper will be used where necessary unless we are notified not to use this cleaning technique (this must be done before the work starts). The customer must make Raptor The Luxury Brand aware of any type of tempered glass before cleaning begins best to do in writing. They must also acknowledge that scrapping this type of glass might leave hairline scratches during the cleaning process. Any adhesive, stone, concrete or mortar, silicone, or other construction debris will require the use of scrapers to remove. Raptor The Luxury Brand does not use any other chemical agents or tools to remove such debris. Eavestroughs will be cleaned by hand, pole and downspouts will be visually inspected, and may have to remove elbows to clear any blockages. Siding and soffit cleaning will be done using clout and an extension pole with a brush. Eavestrough installation services do not offer complete protection for water on the customer's property but will add the benefit of moving the majority of water away from the structure. Raptor The Luxury Brand is not responsible for existing damage or structural integrity of the facia or other areas where the eavestroughs or downspouts are secured. Color matching will be always discussed with the customer. If specific colours are required it needs to be in writing from the customer. Damage from clogged eavestroughs is not the responsibility of Raptor The Luxury Brand and it is the responsibility of the property owner to keep the eavestroughs clear of debris for optimal operation. Raptor The Luxury Brand is not responsible for any ice or snow damage from extreme weather.
• Payment and Terms: The client will pay Raptor The Luxury Brand the total sum of the agreed-upon services stated in the agreed-upon estimate. The sum will be paid once the job has been completed. This contract is for the agreed-upon services only.
• Pre-Job: The client agrees to grant access to their home or office to Raptor The Luxury Brand only when interior windows or interior cleaning is being done. All other services will take place outside of the home/business. The client agrees to allow the use of outdoor and indoor water taps and electrical outlets at the discretion of Raptor The Luxury Brand. The client acknowledges and agrees that the client’s belongings may be moved in order to clean any interior or exterior windows, siding, eavestrough, soffit, installation, or repair of eavestroughs or any miscellaneous agreed-upon item being cleaned or installed.
• Insurance: Raptor The Luxury Brand has both commercial and residential insurance for all their services and employees while on site. Homeowners and businesses are required to have their own property insurance where applicable. Raptor's liability covers up to $5 million.
• Understanding: The client understands that Raptor The Luxury Brand will do its best to clean all agreed-upon areas of the home or business but cannot guarantee it will look like new or will fix any previous damages.
• Photography and Release: The client agrees to allow Raptor The Luxury Brand to photograph areas of the Property before and after the work is completed to verify that work has been completed or for visual reference to certain areas for the benefit of the customer.

NOTE: photos must be requested by the client before the service is provided.

• This agreement: Contains the entire agreement of the parties; there are no other promises or conditions in any other agreement, whether oral or written.
• Client agrees to pay: 100% upon completion of all services. This agreement shall be governed by the province of Ontario. You should read and understand this agreement. It is a legally binding contract.
• Email: Clients who agree to have services completed by Raptor Window Cleaning also agree to be emailed twice a year (March and September) to update them on our fall and spring appointment booking. This email will only be sent to customers who have had work completed in the last two calendar years.